This page is for TapYes by Tidalux Ltd. Use it to request deletion of the optional Google spare key and any associated server data.
How to request deletion
- Tap the button below. It opens an email to Tidalux.
- Send it from the Google account you used in TapYes, if you can.
- If you never used Google in TapYes, say so. There is no Tidalux account to delete. Clear the app on the phone instead.
Email Tidalux to delete my account
Or write to support@tidalux.io with the subject “TapYes account deletion”.
In the app: Options, Also, then Delete my account. That opens this page.
What we delete
The hashed Google id, any encrypted prefs box stored for that spare key, and any Keep receipt tied to that same hash. We cannot read the medicine name inside the box. We still delete the box.
What we do not hold, so cannot delete from a server
Yes logs, the name on the button, times, and look live on your phone. They are not an account. Uninstall TapYes, or clear TapYes storage, to remove them. That is instant.
Google’s own account is Google’s. Revoke TapYes under Google Account, Security, Third-party access if you want that gone too. A Play or App Store subscription is cancelled in that store.
How long
We aim to finish server deletion within 14 days. We do not keep a frozen copy. We may keep the deletion email itself for up to 12 months as a record of the request.
The reminder stays free if you delete the spare key. Keep, if you bought it, is a store purchase. Cancel that in Google Play or the App Store.